The Service Manager is responsible for the customer-focused and efficient operation of the service department. The Service Manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a high customer satisfaction rate.
You must demonstrate proficiency as an Assistant Manager, Dispatcher, Team Leader, Shop Foreman, or Body Shop Manager. You must also have proficient knowledge of dealer computer systems, and have two or more years of supervisory experience. Service Managers should have excellent interpersonal skills and demonstrated customer service skills. In addition, you need to be 18 years or older, have a high school diploma or its equivalent and have a driver’s license with a clean record. It may be necessary to possess a valid driver’s license with a clean record. You may also be asked to meet the dealership’s other general requirements for employment, such as drug testing. Associate degree and ASE certification are recommended.
Dispatchers are responsible for the flow of vehicles into and out of a facility. Service dispatchers need understand the time and labor commitments required for each service and route a vehicle to the appropriate technicians on staff who can perform these repairs. Dispatchers should be capable of keeping an even flow of work throughout the day at a dealership.
You must have completely mastered the skills required of a service advisor before becoming a dispatcher. You must have a high school diploma or its equivalent, and an associate’s degree is strongly preferred. It is also necessary to have a driver’s license with a clean record. You may be asked to meet the dealership’s other general requirements for employment, such as drug testing.
A service advisor typically works in a car dealership and is the liaison between the customer and service technicians working in the garage. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. Additionally, service advisors are responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs. They may also be responsible for verifying insurance coverage, conducting inspections, and test driving vehicles.
The work environment of a service advisor depends largely on the car dealership with which they are employed. Car dealerships often utilize automotive repair technicians or their sales agents to meet their customer service needs. Those that are not certified as service technicians may have a harder time finding full-time employment as a service advisor. Full-time service advisors will spend most of their time in an office setting, although they will also visit the repair shop regularly.
You must have great customer service skills and mastered the skills needed for an express service advisor. You must have a high school diploma or its equivalent, and an associate’s degree is strongly preferred. It is also necessary to have a driver’s license with a clean record. You may be asked to meet the dealership’s other general requirements for employment, such as drug testing.